Goldbet is a licensed online betting and casino platform that aims to keep the security and privacy of its users at the highest level. In this article, we will examine Goldbet's privacy policy in detail, explaining how user data is collected, used and protected. We will also discuss the rights that users have and how they can exercise these rights. Our goal is to ensure that Goldbet users are aware of data privacy and have a safe gaming experience.
Goldbet is committed to protecting the personal information of its users. The company operates in accordance with the European Union General Data Protection Regulation (GDPR) and other international data protection standards. This means that Goldbet protects user data to the highest security standards and follows a transparent data processing policy.
Goldbet processes personal data collected from its users for various purposes. These purposes include:
Account Management: Creating, managing and securing user accounts.
Service Provision: Providing betting, casino and other gaming services, personalising the user experience.
Customer Support: Answering user queries, resolving problems and providing customer service.
Legal Obligations: Ensuring compliance with legal regulations, preventing activities such as money laundering and fraud.
Marketing: Announcing new bonus offers, promotions and other Goldbet related news to users (with user consent).
Security and Risk Management: Detection and prevention of fraudulent activities, ensuring the security of the site.
Statistical Analyses: Use of anonymised data to improve and develop services.
Goldbet collects various types of personal data from its users. This data may include:
Identity Information: Name, surname, date of birth, gender, nationality, identity document information (Brazil ID number).
Contact Information: Address, telephone number, e-mail address.
Financial Information: Bank account details, credit card details, payment history.
Gaming Data: Betting history, casino game preferences, win and loss information, bonus usage.
Technical Data: IP address, device information, browser type, operating system, site usage data (information collected through cookies).
Marketing Preferences: Whether or not to agree to receive marketing communications.
Customer service call logs (verbal instructions and support requests).
Goldbet collects user data through various methods:
Direct Collection: Data provided directly by users when they fill in the membership form, place bets, play casino games or contact customer service.
Automatic Collection: Data collected automatically through cookies and similar technologies when users visit the Goldbet website or use the mobile application.
Collection from Third Party Sources: Data obtained from third-party sources for compliance with legal regulations, for purposes such as identity verification or anti-money laundering.
Goldbet takes various security measures to protect user data, such as:
SSL Encryption: All data transmissions are protected by the latest SSL encryption technology.
Access Controls: Access to data is restricted to authorised personnel and strict access controls are in place.
Firewalls: Sites and systems are protected by firewalls to prevent unauthorised access.
Regular Security Audits: Systems are regularly scanned for security vulnerabilities and security measures are updated.
Data Breach Procedures: Procedures have been established to respond quickly and effectively in the event of a data breach.
Physical Security: Data centres are protected by physical access controls.
Strong Password Policy: You should take care that the passwords you set for your security are not guessable.
Goldbet shares user data with third parties only in certain circumstances and for certain purposes. These circumstances include:
Legal Obligations: Compliance with legal regulations, fulfilment of court orders or requests of public authorities.
Service Providers: Data sharing with third party companies that provide Goldbet with IT services, payment processing services, customer service or marketing services. These companies carry out data processing activities in accordance with Goldbet's instructions and under confidentiality obligations.
Business Partners: Data sharing (with user consent) with companies collaborating to offer joint products or services to users.
Mergers and Acquisitions: Data transfer in cases such as mergers, acquisitions or asset sales.
Goldbet never sells or leases user data to third parties for commercial purposes.
Goldbet retains user data only for as long as necessary. Data retention periods vary depending on the type of data, the purpose of processing and legal requirements. In general, Goldbet retains data for as long as user accounts are active and for as long as necessary to fulfil its legal obligations after account closure. For example, financial transaction data may be retained for a certain period of time due to tax regulations.
Goldbet users have the following rights over their personal data:
Right of Access: The right to request access to your personal data and to receive information about how this data is processed.
Right to Correction: The right to request correction of inaccurate or incomplete personal data.
Right to Erasure ("Right to be Forgotten"): The right to request the erasure of your personal data in certain circumstances (e.g., data is no longer required, legal obligations have expired).
Right to Restrict Processing: The right to request the restriction of the processing of your personal data under certain conditions (for example, if you contest the accuracy of the data).
Right to Data Portability: The right to receive and transfer your personal data to another controller in a structured, commonly used and machine-readable format (applies only to data processed by automated means).
Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on the basis of our legitimate interests.
To exercise these rights, you can contact Goldbet customer service. You can also submit your requests by sending an e-mail to the Data Protection Officer ([email protected]).
Goldbet uses cookies and similar tracking technologies to improve user experience, analyse site traffic and provide personalised content. Cookies are small text files sent by the website to your browser and stored on your device. Users can control, accept or reject cookies through their browser settings. However, disabling some cookies may prevent some functions of the site from working properly.
Goldbet may use the following types of cookies:
Mandatory Cookies: Cookies necessary for the site to fulfil its basic functions.
Performance Cookies: Cookies used to analyse how the site is used and to perform
